RETURNS & REPLACEMENTS
At KOSE, we strive to create a pleasant online shopping experience when you shop on https://kosemy.shop/
- All products sold on https://kosemy.shop/ are non-returnable, non-refundable or exchangeable unless the product is damaged/defective at the point of receiving or wrong items received.
In the event of damaged/defective goods or wrong items received, kindly request a refund by emailing us: firstname.lastname@example.org. This must be done within 3 business days upon receiving your order.
- Once the request is approved, you may proceed to return the Item (s) in their original condition together with the original invoice within 14 days from the date of receiving the parcel.
- All item (s) must be unopened and in original packaging, with all accessories and leaflets.
- If your order contained Gift with Purchase (GWP), the GWP must also be returned in unopened and original condition. If the GWP is not returned with the original product, we regret to inform that your refund will not be processed.
- If a Gift Set is being returned, all products in the Set must be returned.
- Customer will bear the return shipping charges which is non-refundable. KOSÉ Malaysia is not responsible for returned packages lost during transit.
- Processing time for refund is usually 14 business days from the time the return package is received. An email will be sent to confirm receipt (and to confirm all items returned are in good condition) and processing of your return.
- Returns and exchanges for purchases made through https://kosemy.shop/ will not be accepted at any KOSÉ counters, EC platforms (Lazada, Shopee, Hermo) or any unauthorised channels, and vice versa. Please refer to the respective channels' terms and conditions for further information.
- The refund will be in the form of e-voucher (promo code) to be spent on https://kosemy.shop/
- For KOSÉ members, reward points accumulated will be deducted according to the amount refunded respectively.
- If you have any questions on our return & refund policy, please contact our Customer Service team at email@example.com and it would be our pleasure to assist you.
- KOSÉ Malaysia Sdn Bhd reserves the right of final decision for the refund confirmation and approval.
- KOSÉ Malaysia Sdn Bhd reserves the right to amend the refund policy, terms and conditions in whole or part, at any time, without prior notice.