Service Terms & Shipping Policies

 

ORDERING

  • Standard RM10 shipping fee across west Malaysia, shipping is not available to east Malaysia 
  • Once your order is placed, you will receive an email confirming your order. If you do not receive this within 24 hours, please contact us at enquiries@kose.com.my
  • After the order is shipped, you will receive an email confirming the shipment together with a tracking number.

 

PAYMENT METHOD

  • At present, we only accept payment via online banking & e-wallet. Other payment modes including personal cheque, cash on delivery, and money orders are not available.
  • Refunds and cancellations are only allowed base on strict criteria as below: 
    1. Good/product damage upon arrival
    2. Order alteration before the order is processed
    3. System/man error from KOSE Malaysia

 

SHIPPING & DELIVERY

  • Your order will only be shipped after the payment is received.
  • Orders can only be shipped within West Malaysia (Exclude Sabah & Sarawak) only and cannot be shipped to P.O. Box addresses.
  • Orders are shipped and delivered on working days only (Monday till Friday – excluding public holidays) via Standard Delivery, with estimated time of arrival within 14 working days from confirmed payment date.
    * The shipping period provided is an estimate and subject to change. Please expect some delays in delivery due to Movement Control Order. We apologize for any inconvenience caused.
  • A signature is required upon receiving your order. Kindly appoint someone if you are not available to do so.
  • In the event of non-delivery, you may:
    - Check if someone else at your address has accepted it.
    - Check for the attempted delivery notice.
    - Check with the shipping company using your tracking number.

 

CHANGE OR CANCELLATION

  • Orders will be processed immediately after payment received. Once confirmed, you will not be able to cancel or modify your order.
  • However, you may be able to change your order in these circumstances:
    - Product(s) not available.
    - Unable to ship to address provided.
    - Difficulty in processing payment information, eg: unable to receive payment confirmation.

 

RETURNS & REPLACEMENTS

  • Returns and exchanges for purchases made through https://kosemy.shop/ will not be accepted at any DECORTÉ and KOSÉ counter or other retailer locations.
  • Returns and exchanges for purchases made at any DECORTÉ and KOSÉ counter or any other retailer locations would not be entertained.

 

REWARD POINTS

  • All products sold at KOSE Malaysia (kosemy.shop) is entitled for Snowy points (for member only) 

  

Contact us
 
KOSE Malaysia
(KOSÉ Malaysia Sdn Bhd Reg. no12808-A)
Call: +603 7732 3811
Email: enquiries@kose.com.my
Address: Unit 7-01, Level 7, Nucleus Tower, No.10, Jalan PJU 7/6, Mutiara Damansara, 47800 Petaling Jaya, Selangor